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How 0k11 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, or contact our support team — and what we do with it.

Account DataPayment RecordsCookie PolicyData RetentionYour Rights
0k11 How 0k11 Handles Your Personal Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review, correct or remove information we hold on you, reach out through any of the channels below. When your request comes in, we verify your identity against the registered account before making any changes — this step protects you from someone else altering your data. We aim to respond to all data-related queries through the same channel you used to contact us.

Email Support Send your data request to our support address from the email linked to your 0k11 account. We match the sender address to your account before processing any change.
Live Chat Open the chat widget inside your account dashboard. A support agent will verify your identity via OTP before discussing any personal data held on your profile.
In-Account Request Form Navigate to Account Settings, then Privacy, and submit a data access or deletion request directly. Requests submitted here are logged with a reference number for follow-up.
DATA HANDLING PRACTICES

Security, Cookies and Retention on 0k11

We apply encryption across account sessions and payment flows. Cookies and data retention are managed with your account access in mind, and you stay in control of what we keep and for how long.

Account Security Account sessions are protected with SSL encryption. OTP verification is required for login from a new device, so unauthorised access is blocked before it reaches your wallet balance.
Cookie Management We use cookies to keep you logged in across sessions and to remember your preferred lobby view. You can clear or block cookies from your browser settings at any time without losing your account.
Data Retention Account records, including JazzCash, Easypaisa and Raast transaction histories, are retained for as long as your account is active and for the period required by applicable law after closure.
Third-Party Sharing Payment data flows only to the processor handling your specific transaction — JazzCash, Easypaisa or Raast as applicable. We do not pass your data to advertisers or unrelated third parties.

Common Questions About Your Privacy

Below are the questions we receive most often about how your data is handled on 0k11. If yours isn't covered here, use the contact options in the section above.

We store your name, email address, mobile number and date of birth from registration. Payment references from JazzCash, Easypaisa or Raast are also recorded against your account wallet.

Yes. Submit a data access request via Account Settings or by emailing us from your registered address. We verify your identity first, then provide a summary of your stored data.

Go to Account Settings, select Privacy, and submit a deletion request. We process it after identity verification. Note that some transaction records may be retained as required by applicable law.

Only the payment processor completing your transaction — JazzCash, Easypaisa or Raast — receives the data it needs to clear that specific payment. No wider sharing with advertisers or data brokers occurs.

Your account access is removed immediately. Transaction records and identity data are retained for the period required under applicable law, then deleted. Eligibility depends on local law in your region.

Cookies maintain your login session and save your lobby preferences. You can block or delete them through your browser settings. Disabling cookies may affect how the account dashboard loads.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.